Duke Energy
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Start, Stop & Move

Looking to start, stop or move service? Just answer a few simple questions and we'll get you on your way.

Choose your option

Start Service

Need to Start Service at a new location? Click Start Service to set up your new account.

Stop Service

Need to Stop Service at your location? Click Stop Service to complete your request.

Move Service

Move your service from one location served by Duke Energy to another.

What type of account is this?

Protection Plans & Warranties

Protect your home and your peace of mind. We can help with everything from setting up your home services to protection plans and warranties.

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Duke Energy Carolinas (DEC) offers optional, market-based products and services that are separate from the regulated services provided by DEC. These products and services may be available from other competitive sources.
These nonregulated utility products or services are not part of the regulated utility services offered by Duke Energy Carolinas ("DEC") and are not in any way sanctioned by the North Carolina Utilities Commission or the Public Service Commission of South Carolina. Purchasers of these products will receive no preference or special treatment from DEC. A customer does not have to buy these products or services from DEC in order to receive the same safe and reliable electric service from DEC. These goods or services may also be available from other non-Affiliated suppliers. THIS MESSAGE IS PAID FOR BY THE SHAREHOLDERS OF DUKE ENERGY.
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Frequently Asked Questions

  • We use this information to run a credit check for new customers. All residential customers must establish credit before we connect electrical service. For new customers, we run a credit check at the time of application to determine whether a security deposit is required.

    For existing customers, we will evaluate your payment history to determine whether a security deposit is required.

    Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all of our customers, so security deposits help us keep everyone's costs down.
  • When applying for service online, you can request service as soon as the following business day, or you can schedule it months in advance – whatever suits your needs. For homes with a smart meter, we now support same-day and Saturday requests. Requests will not be completed on Sundays. For requests made weekdays after 4:00 p.m. and for Saturday requests, please note that in the unlikely event we are unable to communicate with your meter, we will not be to send a technician out to investigate until the next business day.

    Customers who need to temporarily disconnect their service must call us 24 hours in advance of the time they need to suspend service.
  • No, we can put service only in the name of the person making the application.
  • All residential customers must establish credit before we connect electrical service. For new customers, we run a credit check at the time of application to determine whether a security deposit is required.

    For existing customers, we will evaluate your payment history to determine whether a security deposit is required. If a security deposit or guarantor is required, we will contact you by email with additional instructions.

    Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all of our customers, so security deposits help us keep everyone's costs down.

    If you cannot provide the funds for a security deposit, we can assist you with making a payment arrangement.
  • We will hold the security deposit until your account reflects a good payment history, or until service is disconnected and the deposit is applied to the balance of your final bill. If the deposit exceeds your final bill, we will issue you a refund check.
  • Once you've established service, we will assign you an account number you can use to register for our online account management service, My Account.