Duke Energy
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Start Service

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Here's what you'll need to start service.

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Frequently Asked Questions

  • We use this information to run a credit check for new customers. All residential customers must establish credit before we connect electrical service. For new customers, we run a credit check at the time of application to determine whether a security deposit is required.

    For existing customers, we will evaluate your payment history to determine whether a security deposit is required.

    Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all of our customers, so security deposits help us keep everyone's costs down.
  • When applying for service online, you can request service as soon as the following business day, or you can schedule it months in advance – whatever suits your needs. For homes with a smart meter, we now support same-day and Saturday requests. Requests will not be completed on Sundays. For requests made weekdays after 4:00 p.m. and for Saturday requests, please note that in the unlikely event we are unable to communicate with your meter, we will not be to send a technician out to investigate until the next business day.

    Customers who need to temporarily disconnect their service must call us 24 hours in advance of the time they need to suspend service.
  • All residential customers must establish credit before we connect electrical service. For new customers, we run a credit check at the time of application to determine whether a security deposit is required.

    For existing customers, we will evaluate your payment history to determine whether a security deposit is required. If a security deposit or guarantor is required, we will contact you by email with additional instructions.

    Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all of our customers, so security deposits help us keep everyone's costs down.

    If you cannot provide the funds for a security deposit, we can assist you with making a payment arrangement.
  • We will hold the security deposit until your account reflects a good payment history, or until service is disconnected and the deposit is applied to the balance of your final bill. If the deposit exceeds your final bill, we will issue you a refund check.
  • Online requests require a social security number for customer identification. Contact our customer care specialists to process your request to start service using other forms of identification such as:

    • Driver’s license
    • Passport number
    • Matricula number
  • If you have a credit freeze you will have an opportunity to provide your PIN or password in your request.

    If you don’t remember your PIN or password to unfreeze your credit, please contact Experian at 888.397.3742. Once you have this information, you will be able to submit your request.
  • If you have a fraud alert, you will need to provide us with the phone number tied to the alert. If the phone number matches the alert, you will be able to continue submitting your request.

    If you do not know the phone number associated to the alert, please contact the credit bureau at 714.830.7000 regarding your fraud alert.
  • Once you've established service, we will assign you an account number you can use to register for our online account management service, My Account.
  • To change the date of your request, please contact us by phone and we will do our best to accommodate any changes needed.
  • As part of our process to start service, we will stay in communication to help you better understand what to expect with your service request. We will proactively send updates to your preferred contact method: text messages, emails, or recorded voice messages.
  • Yes, you can request proof of residency within My Account. Simply sign in or register with My Account. From the My Account dashboard, select My Account in the upper left navigational menu. From there, click on Manage Account and follow the steps to request Proof of Residency from this page. Your Proof of Residency information will be emailed to you.
  • Yes, as part of the request to start service, we will check to see if you have any past due balances that need to be paid. If you have past due balances, you will have an opportunity to make a payment using a credit or debit card with our third-party vendor, Speedpay, when requesting to start service.
  • Please first complete a request online to stop service for your old address and then make a new request to start service at your new address.
  • We’re sorry – you will need to contact us to request Start service at a new address.
  • If the property you’re requesting to start service does not have a meter installed, please contact us by phone to complete your request. If there is a meter on the property or you need to transfer service from the builder to you, please complete an online request to start service.
  • No, we can put service only in the name of the person making the application.
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Frequently Asked Questions

  • We use this information to run a credit check for new customers. All residential customers must establish credit before we connect electrical service. For new customers, we run a credit check at the time of application to determine whether a security deposit is required.

    For existing customers, we will evaluate your payment history to determine whether a security deposit is required.

    Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all of our customers, so security deposits help us keep everyone's costs down.
  • When applying for service online, you can request service as soon as the following business day, or you can schedule it months in advance – whatever suits your needs. For homes with a smart meter, we now support same-day and Saturday requests. Requests will not be completed on Sundays. For requests made weekdays after 4:00 p.m. and for Saturday requests, please note that in the unlikely event we are unable to communicate with your meter, we will not be to send a technician out to investigate until the next business day.

    Customers who need to temporarily disconnect their service must call us 24 hours in advance of the time they need to suspend service.
  • All residential customers must establish credit before we connect electrical service. For new customers, we run a credit check at the time of application to determine whether a security deposit is required.

    For existing customers, we will evaluate your payment history to determine whether a security deposit is required. If a security deposit or guarantor is required, we will contact you by email with additional instructions.

    Deposits, when requested, protect our company and our customers from those who use electricity and then move without paying for it. Those losses affect all of our customers, so security deposits help us keep everyone's costs down.

    If you cannot provide the funds for a security deposit, we can assist you with making a payment arrangement.
  • We will hold the security deposit until your account reflects a good payment history, or until service is disconnected and the deposit is applied to the balance of your final bill. If the deposit exceeds your final bill, we will issue you a refund check.
  • Online requests require a social security number for customer identification. Contact our customer care specialists to process your request to start service using other forms of identification such as:

    • Driver’s license
    • Passport number
    • Matricula number
  • If you have a credit freeze you will have an opportunity to provide your PIN or password in your request.

    If you don’t remember your PIN or password to unfreeze your credit, please contact Experian at 888.397.3742. Once you have this information, you will be able to submit your request.
  • If you have a fraud alert, you will need to provide us with the phone number tied to the alert. If the phone number matches the alert, you will be able to continue submitting your request.

    If you do not know the phone number associated to the alert, please contact the credit bureau at 714.830.7000 regarding your fraud alert.
  • Once you've established service, we will assign you an account number you can use to register for our online account management service, My Account.
  • To change the date of your request, please contact us by phone and we will do our best to accommodate any changes needed.
  • As part of our process to start service, we will stay in communication to help you better understand what to expect with your service request. We will proactively send updates to your preferred contact method: text messages, emails, or recorded voice messages.
  • Yes, you can request proof of residency within My Account. Simply sign in or register with My Account. From the My Account dashboard, select My Account in the upper left navigational menu. From there, click on Manage Account and follow the steps to request Proof of Residency from this page. Your Proof of Residency information will be emailed to you.
  • Yes, as part of the request to start service, we will check to see if you have any past due balances that need to be paid. If you have past due balances, you will have an opportunity to make a payment using a credit or debit card with our third-party vendor, Speedpay, when requesting to start service.
  • Please first complete a request online to stop service for your old address and then make a new request to start service at your new address.
  • We’re sorry – you will need to contact us to request Start service at a new address.
  • If the property you’re requesting to start service does not have a meter installed, please contact us by phone to complete your request. If there is a meter on the property or you need to transfer service from the builder to you, please complete an online request to start service.
  • No, we can put service only in the name of the person making the application.